Operation Admin Officer

DXD EX (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Kuala Lumpur is looking for a dedicated staff member to handle onboarding and ensure smooth operations. Responsibilities include conducting intake briefings, monitoring payment processes, and liaising with headquarters on urgent parcels. Candidates should be fluent in Bahasa Melayu and English with strong communication skills and the ability to work independently. The role offers opportunities for growth and training within the organization.

Benefits

Opportunities for promotions

Training programs

Networking opportunities

Qualifications

• Ability to work independently without close supervision.
• Proven experience in working to deadlines.
• Honest, motivated, and disciplined.

Responsibilities

• Conduct new intake briefings for staff onboarding.
• Check daily Cash on Delivery payments.
• Liaise with HQ regarding urgent parcels.
• Attend all training sessions to enhance skills.
• Respond promptly to CRM inquiries.

Skills

Fluent in Bahasa Melayu

Fluent in English

Communication skills

Problem-solving

Job description

Requirements

• Conduct new intake briefings to onboard staff and ensure ID creation processes are completed efficiently.
• Check daily Cash on Delivery (COD) payments and verify that dispatchers bank in payments on a timely basis.
• Liaise with HQ regarding any urgent parcels to ensure smooth communication and resolution.
• Attend all training sessions provided by the company to enhance skills and stay updated on procedures.
• Reply to CRM inquiries promptly and ensure customer issues are resolved effectively.
• Update records for damaged and problematic parcels, ensuring timely follow-up and resolution.
• Track and provide proof of delivery (POD) documentation to verify successful parcel deliveries.
• Monitor the parcel lifecycle and provide regular status updates.
• Track N13 departure and arrival schedules, ensuring accurate reporting.
• Check proof of problematic parcels and update records for return parcels as required.
• Process arbitration cases related to parcel disputes efficiently and with attention to detail.
• Review and update quality monitoring tickers to maintain operational standards.
• Handle problematic parcels and provide overnight updates to ensure timely resolution.
• Perform duties professionally and courteously in line with the company image, respecting all road users.
• Follow supervisor’s instructions and perform tasks as assigned.
• Ensure the security and integrity of all shipments while in care.

Responsibility

• Able to converse fluently in Bahasa Melayu and English.
• Pleasant personality and ability to work independently without close supervision.
• Skilled communicator with the ability to build strong relationships with people at all levels.
• Honest, self-starter, motivated, disciplined, and passionate about work.
• Proven experience in working to deadlines.
• Willing to work on a shift basis.
• Willing to work extra hours daily as and when required by the Management.

Benefits

• Opportunities for promotions and growth within the organization.
• Training programs to support career and skill development.
• Networking opportunities and collaborations with professionals across various departments and levels in the organization, enhancing career prospects.