Onsite & Remote ELV Systems Support Engineer

GlobalComm Solutions; Selangor; Hybrid; MYR 42,000 - 65,000; Full time

Job summary

GlobalComm Solutions Malaysia is seeking an ELV System Support Engineer to provide remote and onsite technical assistance for ELV systems, CCTV, ANPR and highway AI applications. The role emphasizes troubleshooting, maintenance, and ensuring reliable operations as per SLAs.

The candidate should have a Diploma or Degree in IT/related fields and 1–2 years’ experience in ELV or technical support. Travel for onsite support and own transport are required.

Qualifications

• Diploma or Degree in Information Technology, Computer Engineering, Electronic Engineering, or a related field.
• Basic knowledge of Windows, TCP/IP networking, and remote support tools.
• Strong troubleshooting, communication, and customer service skills.
• Willing to travel for onsite support when required and possessed own transportation.
• At least 1–2 years of working experience in ELV, CCTV, networking, system support or technical support.

Responsibilities

• Provide remote and onsite technical support for ELV systems and related software applications.
• Troubleshoot software, system, hardware integration and basic network issues.
• Support CCTV, Video Management Systems, ANPR, Access Control and other ELV systems.
• Monitor system performance, respond to incidents and follow up on customer support requests.
• Perform system configuration, software installation, upgrades, user administration and basic network setup.
• Assist with system testing, commissioning, integration and User Acceptance Testing.
• Conduct preventive maintenance and system health checks.
• Prepare service reports, incident records and technical documentation.
• Coordinate with internal engineering teams, vendors and customers to resolve technical issues.
• Participate in site visits, standby and after-hours support when required.

Skills

ELV

CCTV

Networking

Troubleshooting

Customer Service

Education

Diploma/Degree in IT

Related field

Tools

Remote support tools

Windows

TCP/IP networking

Job description

GlobalComm Solutions Malaysia is seeking an ELV System Support Engineer to provide remote and onsite technical assistance for ELV systems, CCTV, ANPR and highway AI applications. The role emphasizes troubleshooting, maintenance, and ensuring reliable operations as per SLAs.

The candidate should have a Diploma or Degree in IT/related fields and 1–2 years’ experience in ELV or technical support. Travel for onsite support and own transport are required.