Online Shopping Customer Support Specialist

Zong Xun Embroidery&Marketing; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local retail company in Johor, Malaysia, is seeking candidates for a customer service position. Responsibilities include answering customer inquiries about online shopping and handling complaints. The ideal candidate should have excellent communication and presentation skills. Both experienced and fresh candidates are welcome, as training will be provided. Additional benefits include annual leave and contributions to EPF & SOSCO.

Benefits

Annual leave

Medical leave

EPF & SOSCO contributions

Training provided

Qualifications

• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Experience is not required; fresh candidates are welcome.

Responsibilities

• Answer customer enquiries related to online shopping.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions.

Skills

Communication skills

Presentation skills

Time management

Problem-solving

Job description

A local retail company in Johor, Malaysia, is seeking candidates for a customer service position. Responsibilities include answering customer inquiries about online shopping and handling complaints. The ideal candidate should have excellent communication and presentation skills. Both experienced and fresh candidates are welcome, as training will be provided. Additional benefits include annual leave and contributions to EPF & SOSCO.