Online Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 12,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you'll be the primary contact for clients, addressing inquiries and managing concerns via phone and email. Your professional attitude and commitment to excellence will represent the brand's values and culture. If you thrive in a fast-paced environment and are passionate about customer interaction, this opportunity offers a chance to make a significant impact on customer loyalty and brand reputation. Join a team that values continuous improvement and customer-centric solutions!

Qualifications

• Bachelor's degree or diploma in any discipline required.
• B2 level English proficiency is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude toward customers at all times.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Positive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you'll be the primary contact for clients, addressing inquiries and managing concerns via phone and email. Your professional attitude and commitment to excellence will represent the brand's values and culture. If you thrive in a fast-paced environment and are passionate about customer interaction, this opportunity offers a chance to make a significant impact on customer loyalty and brand reputation. Join a team that values continuous improvement and customer-centric solutions!