Online Customer Success Champion

TP; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Malaysia is seeking a Customer Success Specialist to support clients with online orders and provide timely assistance through phone and email. The ideal candidate will have a Bachelor's Degree or equivalent, B2 level English proficiency, and at least 6 months experience in customer support. This role offers opportunities to improve customer loyalty and quality of service in a dynamic work environment.

Qualifications

• B2 level English language proficiency required.
• Minimum of 6 months work experience in customer support preferred.
• Fresh graduates are welcome with relevant degrees.

Responsibilities

• Support customers to place online orders.
• Provide timely support through phone and email.
• Process payments and safeguard customer data.
• Identify and escalate priority issues as needed.
• Maintain and improve service quality.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Good reasoning and analytical skills

Critical thinking

Education

Bachelor’s Degree or Diploma in any discipline

Tools

Microsoft Windows

Microsoft Office

Job description

A leading customer service firm in Malaysia is seeking a Customer Success Specialist to support clients with online orders and provide timely assistance through phone and email. The ideal candidate will have a Bachelor's Degree or equivalent, B2 level English proficiency, and at least 6 months experience in customer support. This role offers opportunities to improve customer loyalty and quality of service in a dynamic work environment.