Online Customer Success Advocate

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

Join an innovative company as a Customer Success Specialist, where you'll be the frontline support for customers navigating an online shopping experience. This role emphasizes the importance of responsibility, quality, and a passion for excellence. You'll engage with customers through calls and emails, ensuring their concerns are addressed with professionalism and empathy. With a focus on continuous improvement, you'll collaborate with team members to enhance the customer support experience. If you thrive in a fast-paced environment and are eager to learn, this is the perfect opportunity to make a meaningful impact in customer relations.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns positively and professionally.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join an innovative company as a Customer Success Specialist, where you'll be the frontline support for customers navigating an online shopping experience. This role emphasizes the importance of responsibility, quality, and a passion for excellence. You'll engage with customers through calls and emails, ensuring their concerns are addressed with professionalism and empathy. With a focus on continuous improvement, you'll collaborate with team members to enhance the customer support experience. If you thrive in a fast-paced environment and are eager to learn, this is the perfect opportunity to make a meaningful impact in customer relations.