ONLINE CUSTOMER SERVICE

UGREEN Malaysia; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A tech consumer company in Penang is hiring for a customer service role focused on sales engagement across platforms like Shopee and Lazada. The position requires proficiency in Mandarin to communicate with Mandarin-speaking clients and a strong understanding of consumer tech. Ideal candidates will possess at least a diploma, effective communication, problem-solving skills, and a friendly personality. The salary ranges from RM 1,700 to RM2,500 plus allowances and incentives.

Benefits

Basic salary with allowance

Incentives

Bonus points

Qualifications

• Able to read, write and speak in Mandarin, Malay, and English.
• Must possess a personal laptop and internet access.
• Friendly, helpful, and engaging personality with good communication skills.

Responsibilities

• Respond to customers through various channels to close sales.
• Provide accurate replies to customers.
• Handle order and parcel issues.

Skills

Customer service skills

Communication skills

Problem solving

Proficiency in Mandarin

Education

Diploma or equivalent

Tools

Consumer tech knowledge

Job description

!!Hello!! We are expanding and we are looking to recruit more members to join us!

Traditionally, we are bunch of young, happy and dynamic people working together in a close knitted family-like environment with high productivity output!

Come join us! If you don't have experience but you have the spirit to learn, we want to hear from you too!

What do we need you to do?

• Respond direct to customers, reply through a variety of channels (Shopee, Lazada etc.) to close sales.
• Provide prompt and accurate replies to customers.
• Fulfillment for processing orders and parcel issues.
• Able to work independently and play as a good team member.
• Collect and analyse customer feedback, handle customer complaints.
• Able to read, write and speak in Mandarin, Malay, English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• GADGET & IT knowledge is mandatory – you must be familiar with consumer tech (chargers, docking stations, power banks, etc.).

What do we need from you?

• Candidate must possess at least Diploma or equivalent.
• Must have personal laptop and internet access
• You are Patient, Proative, Friendly, Helpful, Confident and engaging personality.
• Problem solving skill and good communication skills

Basic + Allowance + Incentive + Bonus Point

RM 1,700.00 – RM2,500.00

Candidates will need to provide your updated resume

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