Omnichannel CX Specialist — Elevate Customer Experience

Castlery; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading furniture design company is seeking a Customer Experience Specialist to provide exceptional support across multiple channels. The ideal candidate will have fluency in English, strong communication skills, and at least 2 years of experience in customer service. Responsibilities include engaging customers and resolving queries effectively. This onsite position in Johor Bahru requires working rotating night shifts and may include weekends and public holidays.

Qualifications

• At least 2 years of working experience in the related field.
• Ability to empathise and prioritise customer needs.
• Self-starter, resourceful, and tenacious.

Responsibilities

• Provide an omnichannel experience for customers.
• Assist customers on enquiries and issues efficiently.
• Ensure service standards are met.

Skills

Fluent English

Excellent communication skills

Problem solving

Team player

Interpersonal skills

Tools

Zendesk

Job description

A leading furniture design company is seeking a Customer Experience Specialist to provide exceptional support across multiple channels. The ideal candidate will have fluency in English, strong communication skills, and at least 2 years of experience in customer service. Responsibilities include engaging customers and resolving queries effectively. This onsite position in Johor Bahru requires working rotating night shifts and may include weekends and public holidays.