Omni-Channel Customer Advisor

AIA Hong Kong; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an experienced professional to enhance the customer service experience. Responsibilities include advising clients through various channels and ensuring service standards. Ideal candidates will have a Bachelor's degree and at least two years of relevant experience, demonstrating integrity and teamwork. Join us to support our mission of enriching lives.

Qualifications

• Minimum 2 years’ experience in related field.
• Ability to communicate clearly and professionally.
• Strong decision making and analytical abilities.

Responsibilities

• Advise product and service information through Omni channel.
• Resolve product/service issues efficiently.
• Collaborate with team members to ensure service consistency.

Skills

Customer service excellence

Team collaboration

Analytical abilities

Education

Bachelor's degree

Job description

A leading insurance company in Kuala Lumpur is seeking an experienced professional to enhance the customer service experience. Responsibilities include advising clients through various channels and ensuring service standards. Ideal candidates will have a Bachelor's degree and at least two years of relevant experience, demonstrating integrity and teamwork. Join us to support our mission of enriching lives.