Oliver Wyman – Head of Human Capital Services, Asia Pacific Region – Kuala Lumpur

Oliver Wyman; Kuala Lumpur; Hybrid; MYR 250,000 - 350,000; Full time

Job summary

A global consulting firm in Kuala Lumpur seeks a Head of Human Capital Services for the Asia Pacific region. This leadership role involves managing a team of HR professionals, driving operational excellence, and fostering innovation and inclusion. The ideal candidate has over 10 years of relevant HR experience in large organizations and a track record of coaching senior leaders. The position offers a hybrid working model, competitive pay, and an inclusive culture supporting employee well-being.

Benefits

Competitive pay

Outstanding benefits

Inclusive culture

Qualifications

• Minimum of 10 years’ experience as an HR practitioner in a large, globally matrixed organization.
• Track record of leading a high-performing multinational team.
• Ability to coach and advise senior leaders.

Responsibilities

• Lead the regional Human Capital Management & Services team.
• Empower Human Capital Services Managers for operational excellence.
• Oversee Human Capital operations including payroll and compliance.

Skills

HR experience in large organizations

Team leadership

Communication skills

Data-driven decision making

Coaching and advising

Job description

Oliver Wyman – Head of Human Capital Services, Asia Pacific Region – Kuala Lumpur

Full time

Hybrid

2mo ago , from Marsh & McLennan Companies MMC

Oliver Wyman is a global leader in management consulting, operating in more than 70 cities across 30 countries. The firm employs 7,000 professionals who help clients optimize their operations and accelerate performance.

As our Head of Human Capital services for Asia Pacific, you will lead an exceptional HR operations and services function across the region, driving both strategic insight and operational excellence. You will manage a talented team of about 10 Human Capital professionals across 13 offices, spanning Australia, South‑East Asia, Greater China, and North Asia, and collaborate with counterpart teams to align on the unique needs of each market.

Your leadership will foster a culture of inclusion, innovation, and continuous improvement, while ensuring seamless execution of critical Human Capital initiatives. You will shape processes and the employee experience, helping attract, develop, and retain the exceptional talent that fuels Oliver Wyman’s growth across the region.

What’s in it for you?

• A strong brand with excellent results.
• An inclusive and collaborative culture with a vibrant office environment.
• Competitive pay and outstanding benefits that support physical, mental, and financial well‑being.
• A culture of internal mobility and strong partnerships across Marsh McLennan HR and corporate functions.
• Colleague Resource Groups that provide access to leaders, volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.

What we will count on you to do:

• Lead the regional Human Capital Management & Services team with strategic insight, collaborating closely with global leadership to deliver real business impact.
• Empower and ensure Human Capital Services Managers deliver timely, high‑quality outcomes, setting a standard of operational excellence across the region.
• Champion your team’s growth through formal training and coaching, fostering a culture of empathy, curiosity, teamwork, and innovative problem‑solving.
• Oversee and support Human Capital Services Managers in smooth, high‑quality business‑as‑usual operations.
• Work with Market, Office, and other Human Capital Leaders to tailor policies to diverse needs while addressing local nuances.
• Serve as the primary liaison with Marsh McLennan on Human Capital initiatives, representing the region on key committees and project teams.
• Lead human capital‑related M&A activities, ensuring seamless operational integration and readiness to support growth and transformation.
• Manage day‑to‑day employee relations issues, delivering timely, risk‑mindful, and fair resolutions to maintain a positive workplace environment.
• Lead thorough and compliant investigations into grievances and misconduct, working autonomously to uphold fairness and protect company integrity.
• Collaborate with the Marsh McLennan Employee Relations team on complex cases, escalating appropriately and seeking expert advice.
• Advise stakeholders—including Legal, Talent Managers, and Leadership—on employment law, policy interpretation, disciplinary matters, and performance management aligned with our global philosophy.
• Lead regional communications on policy updates, ensuring consistent, equitable application of Human Capital policies and maintaining audit readiness.
• Take full accountability for delivering efficient Human Capital operational functions, including payroll, HRIS, personnel files, employee transactions, compliance, and auditing.
• Standardize and continuously improve regional processes to support compliance and quality service delivery.
• Use data‑driven insights and operational metrics to guide decision‑making and drive continuous improvements, providing regular reporting to senior leadership.
• Lead and champion the regional Inclusion & Culture agenda, partnering with the Regional Inclusion & Culture Lead to build an inclusive, high‑impact organizational culture.
• Help build and maintain a fair, respectful, and confidential workplace culture founded on mutual trust.

What you need to have:

• A minimum of 10 years’ experience as an HR practitioner in a large, globally matrixed organization operating across Asia Pacific.
• Experience developing plans to address talent and people‑related challenges or goals.
• A track record of leading a high‑performing multinational team to deliver robust and innovative outcomes.
• A proven ability to coach and advise senior leaders, including challenging perspectives to facilitate thorough evaluation of issues and options.
• Curiosity to learn about Oliver Wyman and its people, building a thorough understanding to support diverse job families.
• Demonstrated experience using data and technology to support informed decision making.
• Excellent written and verbal communication skills.
• A team‑player mentality, driving collaboration and responsiveness to clients’ and teams’ needs.
• Enthusiasm and proactivity for staying current with HR and industry trends, and sharing knowledge and key experiences with fellow leaders and colleagues.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.