Officer, Customer Service (ELM)

Sime Darby Property Berhad; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A real estate company in Shah Alam is seeking a customer service representative to manage key handover processes and handle inquiries in a fast-paced environment. Responsibilities include providing customer support, managing data in Salesforce, and performing various office tasks. A certification in customer relation management is an added advantage. The ideal candidate will possess strong communication skills and a proactive approach to customer service.

Qualifications

• Experience in customer service is preferred.
• Strong communication skills are necessary.
• Ability to handle administrative tasks effectively.

Responsibilities

• Provide customer service for the assigned unit.
• Perform office support activities related to customer service.
• Manage key handover process and update data in Salesforce.
• Respond to customer emails and complaints promptly.
• Assist with administrative tasks as required.

Education

Certification in Customer Relation Management

Job description

This job description provides a detailed overview of the responsibilities and requirements for the customer service role. However, it can be improved for clarity and readability by organizing the content better and using consistent formatting. Here is a refined version:

Job Responsibilities

• Provide customer service for the assigned unit.
• Perform customer service-related tasks and office support activities, including handling the keys handover process, answering phone calls, updating data in Salesforce, and managing filing systems.
• Manage TNB Syabas transfer names (individual units).
• Process payments for TNB, Syabas, and IWK bills (street lights, guard posts, gerai, etc.).
• Refund deposits for TNB Syabas accounts (old account and revoke cases).
• Process documentation for new meter registration for late buyers or canceled units.
• Assist with administrative tasks.

Additional Responsibilities

• Prepare individual files for purchasers prior to key handover.
• Answer phone calls at the TCS office and attend to complaints from purchasers, walk-ins, and via phone.
• Arrange appointments for purchaser key handovers.
• Prepare and organize the Hand Over Kit.
• Carry out the key handover process.
• Create and update case records in Salesforce, closing cases as appropriate.
• Coordinate with purchasers, technical supervisors, inspectors, contractors, and other departments regarding key handovers, complaints, and renovation works.
• Manage and update data in Salesforce related to key handovers and complaints.
• Respond to purchaser emails and draft outgoing correspondence for supervisor review.
• Maintain purchaser files.
• Prepare memos to finance for cheque requisitions (transfer names).
• Email monthly bills to finance for payment and update payment status in Salesforce upon receipt of payment vouchers.
• Prepare TNB and Syabas termination forms for refunds.
• Assist with bill transfers and new meter registrations with TNB and Syabas as needed.
• Perform other customer service-related tasks as instructed by superiors.

Education/Professional Qualifications

• Certification in Customer Relation Management is an added advantage.