Nursing Director

Sunway Medical Centre Penang; Seberang Perai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading healthcare provider in Malaysia is seeking a Director of Nursing to oversee clinical practices, ensure quality patient care, and lead strategic initiatives for operational excellence. The ideal candidate should have substantial clinical experience and a strong background in nursing management. This role offers a competitive environment focused on enhancing patient satisfaction and staff development.

Qualifications

• State registered nurse with a relevant nursing qualification.
• Minimum 10 years of clinical experience, with 5 years in senior management.
• Valid Annual Practising Certificate.

Responsibilities

• Ensure highest quality patient care and monitor compliance with standards.
• Establish quality assurance programs and conduct audits.
• Lead initiatives to enhance employee productivity and operational efficiency.
• Improve patient experience through feedback analysis and strategic planning.
• Advocate for compliance with hospital policies and guidelines.

Skills

Analytical skills

Problem-solving skills

Relationship building

Education

Diploma/Degree/Master in Nursing

Job description

Key Responsibilities

• Provide and ensure a healthy environment that promotes safe practices, ensuring that clinical services delivered to customers are of the highest quality and standards. Constantly monitor and evaluate the standards of patient care and service delivery, and implement appropriate actions to improve clinical practice and patient care.
• Establish and oversee comprehensive quality assurance programs to ensure that all clinical services meet national and international standards. Regularly conduct audits and performance evaluations, utilizing data analytics to inform decision‑making and uphold the highest standards of patient care.
• Drive the development of initiatives to enhance employee productivity and operational efficiency. Collaborate with nursing managers and HR to identify staffing needs, establish evidence‑based workforce planning, and create robust in‑service education programs tailored to staff development and retention.
• Lead initiatives to improve the patient experience by systematically gathering, analyzing, and responding to patient and staff feedback. Develop and implement strategies to ensure that patient care meets the highest satisfaction levels, adapting practices as necessary to meet evolving needs.
• Take a proactive role in advocating for and ensuring compliance with hospital policies, Ministry of Health (MOH) guidelines, and accreditation standards. Work closely with regulatory bodies to navigate compliance challenges and advocate for necessary changes to enhance patient care.
• Take the lead in strategic planning and resource allocation for the Nursing Division, ensuring budget adherence while maximizing resource utilization. Design and execute cost‑effective projects that promote operational excellence without compromising the quality of care.
• Prioritize the health and safety of staff and patients by implementing comprehensive risk management strategies. Develop training and awareness programs that support a culture of safety, preparing staff to identify and mitigate potential hazards effectively.

Requirements

• State registered nurse with Diploma / Degree/ Master in Nursing
• Has a valid Annual Practising Certificate; post‑basic certification is an added advantage
• Minimum 10 years of clinical / nursing experience in the related field, including 5 years in a senior management nursing team of tertiary healthcare facility is an added advantage
• Strong analytical and problem solving skills. Has experience in managing customers/patients, doctors and subordinates in complex situations to achieve optimum results.
• Able to initiate and build synergistic working relationships with stakeholders within and outside of own department and business unit.

Application Questions

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Director of Nursing?
• How much notice are you required to give your current employer?

About the Employer

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education, and healthcare. The group currently runs Sunway Medical Centre, one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building five more hospitals in different cities in Malaysia, which will complete in stages over the next four years.