Non-Conformance Supervisor

Monroe Consulting Group; Malaysia; On-site; MYR 80,000 - 100,000; Full time

Job summary

A premier recruitment agency is seeking a Non-conformance Supervisor for an international logistics company in Malaysia. This role involves overseeing the identification and resolution of Non-Conformances, coordinating corrective actions, and supervising compliance teams to ensure high quality service and customer satisfaction. Ideal candidates should possess a Bachelor's degree in a related field and have 3-5 years of relevant experience in logistics operations or quality management.

Qualifications

• Minimum 3-5 years' experience in logistics operations or quality management.
• Strong knowledge of NC processes, CAPA, and escalation management.
• Effective communication skills for coordinating across teams.

Responsibilities

• Oversee the identification, management, and resolution of Non-Conformances.
• Coordinate corrective and preventive actions with relevant teams.
• Supervise Quality Compliance coordinators or analysts, providing guidance and support.

Skills

Root cause analysis

Problem-solving

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's degree in Logistics, Supply Chain, Business, or related field

Tools

Logistics management systems

MS Office

Reporting tools

Job description

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Non-conformance Supervisor. The Non-Conformance Supervisor is responsible for overseeing the identification, management, and resolution of Non-Conformances (NCs) within the company's 4PL logistics operations. This role ensures timely escalation of critical issues, implements containment and corrective actions (C&C), and works closely with operational teams to maintain high quality service standards and customer satisfaction.

Non-Conformance (NC) Management

• Identify, log, and track NCs in NC platform.
• Conduct root cause analysis to determine the source of issues.
• Coordinate corrective and preventive actions with relevant teams.

Escalation Handling

• Act as the primary point of contact for operational and customer escalations.
• Ensure timely escalation of unresolved or high-impact NCs to management.
• Provide status updates and resolution plans to stakeholders.

Containment & Corrective Actions (C&C)

• Implement immediate containment measures to limit operational or customer impact.
• Monitor the effectiveness of corrective actions and ensure closure of NCs.
• Maintain documentation for audits, internal reporting, and continuous improvement.

Team Coordination & Reporting

• Supervise Quality Compliance coordinators or analysts, providing guidance and support.
• Prepare regular reports on NC trends, escalation metrics, and resolution timelines.
• Collaborate with Operations, Quality, and Customer Service teams to prevent recurrence.

Job Requirements:

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.
• Knowledge in root cause analysis and complaint investigation
• Minimum 3-5 years' experience in logistics operations or quality management, ideally in a 4PL environment.
• Strong knowledge of NC processes, CAPA, and escalation management.
• Excellent problem-solving, analytical, and organizational skills.
• Effective communication skills for coordinating across teams and escalating issues.
• Proficiency with logistics management systems, MS Office, and reporting tools.