NOC Engineer

globeOSS Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions provider is seeking a NOC Engineer to monitor systems performance, troubleshoot issues, and manage incident documentation. Applicants should have a Diploma/Degree in computer science or related fields, along with at least one year of experience in a similar role. Strong troubleshooting skills and the ability to communicate effectively are essential. The position requires shift work for 24x7 coverage, with opportunities for growth and development.

Qualifications

• Minimum 1 year experience working as a NOC engineer.
• Experience deploying, managing, and troubleshooting network infrastructures.
• Ability to work flexible hours.

Responsibilities

• Monitor the performance and capability of monitoring systems using diversified tools.
• Perform first level troubleshooting of technical issues.
• Track and document all defects and resolutions in detail.

Skills

Troubleshooting skills

Good written and verbal communication

Ability to work well under pressure

Education

Diploma/Degree in computer science, computer engineering, or a similar field

Tools

Network infrastructure management tools

Job description

Monitor the performance and capability of monitoring systems using diversified tools.

Figure out the malfunctioning of hardware, software, and environmental alerts.

When a problem is recognized, NOC Engineers does the first level troubleshooting.

Work to triage or troubleshoot the issues, within their defined areas.

NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow.

This may include coordinating with third-party vendors, customer contacts, or inter-department teams for a holistic solution.

Issue Tracking

In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.

This helps in increasing the expert base of NOC and helps in maintenance of system’s health record.

NOC has a ticketing system that the NOC Engineer is accountable for updating.

When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must elevate the matter to management as per their SOP (Standard Operation Procedure).

If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

Requirements

Diploma/Degree in computer science, computer engineering, or a similar field.

Minimum 1 year experience working as a NOC engineer.

Experience deploying, managing, and troubleshooting network infrastructures.

Good troubleshooting skills.

Ability to work flexible hours.

Good written and verbal communication skills.

Ability to work well under pressure.

Personal Attributes

Ability to work in shifts for 24x7 coverage.

Motivated, independent, team player and able to build and maintain good relationship with customer.