New Business Operations Associate (AML & Onboarding)(Insurance)

Randstad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international firm is seeking a meticulous New Business Operations Associate in Kuala Lumpur to ensure compliance with regulatory standards during the onboarding process. You will review business applications, conduct due diligence, and liaise with financial advisers. The ideal candidate should have 1-3 years of experience in the financial services sector and a strong attention to detail. This role promises global exposure and opportunities for career growth within the company.

Benefits

Career growth opportunities

Global exposure to financial regulations

Comprehensive training provided

Qualifications

• Minimum 1-3 years of experience in Financial Services (Life Insurance, Banking, or Wealth Management).
• Familiarity with AML/CFT frameworks, CDD, and KYC processes is highly desirable.

Responsibilities

• Review business applications for regulatory compliance.
• Act as liaison for Financial Advisers through onboarding.
• Conduct due diligence checks during application processing.

Skills

Attention to detail

Excellent communication skills

Problem-solving

Education

Diploma or Degree in Business, Finance, or related field

Job description

New Business Operations Associate (AML & Onboarding)(Insurance)

Randstad is exclusively partnering with a leading International Life Assurance & Wealth Management Group. With a heritage spanning decades and billions in assets under administration, this organization provides investment, savings, and protection solutions to international investors around the globe.

They are known for their operational excellence and robust regulatory standards. They are currently seeking a meticulous and detail-oriented professional to join their New Business Team. This is an opportunity to join a stable, high-growth environment where you will play a critical role in protecting the company’s integrity while ensuring a smooth onboarding experience for global clients.

Job Details

Randstad is exclusively partnering with a leading International Life Assurance & Wealth Management Group. With a heritage spanning decades and billions in assets under administration, this organization provides investment, savings, and protection solutions to international investors around the globe.

They are known for their operational excellence and robust regulatory standards. They are currently seeking a meticulous and detail-oriented professional to join their New Business Team. This is an opportunity to join a stable, high-growth environment where you will play a critical role in protecting the company’s integrity while ensuring a smooth onboarding experience for global clients.

The Role

This is more than just a processing role; you are the First Line of Defense.

As a New Business Administrator, you sit at the intersection of Customer Service, Operations, and Compliance. You will be responsible for reviewing incoming business applications to ensuring they meet strict regulatory standards (AML/CFT) before they are accepted. You will act as the primary liaison for Financial Advisers, guiding them through the onboarding requirements to get their clients' policies live.

Regulatory Compliance & AML Control (The Gatekeeper)

• Risk Assessment: Review new business applications to ensure strict compliance with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations.
• Due Diligence: Perform Know Your Customer (KYC) checks, including verifying Source of Wealth (SoW) and Source of Funds (SoF) documentation.
• Screening: Conduct sanctions screening and high-risk client assessments to identify potential regulatory red flags early in the process.

Application Processing & Quality Assurance

• Quality Control: Scrutinize application forms to ensure all data is accurate, complete, and compliant with internal Standard Operating Procedures (SOPs).
• Decision Making: authority to accept, pend, or reject applications based on the quality of documentation provided.
• Efficiency: Manage a pipeline of applications, ensuring that “clean” business is processed rapidly to meet Service Level Agreements (SLAs).

Stakeholder Management & Communication

• Advisor Support: Act as the main point of contact for Financial Advisers and Brokers. You will proactively contact them to request outstanding documents (e.g., missing ID, proof of address) in a professional and helpful manner.
• Problem Solving: Explain complex regulatory requirements to non-technical stakeholders, helping them understand why specific documents are needed to unblock an application.
• Internal Liaison: Collaborate with the Compliance and Legal teams on complex cases that require enhanced due diligence.

Key Requirements

• Experience: Minimum 1-3 years of experience in the Financial Services sector (Life Insurance, Banking, or Wealth Management).
• Technical Knowledge: Familiarity with AML/CFT frameworks, CDD (Customer Due Diligence), and KYC processes is highly desirable.
• The Mindset: You must be "eagle-eyed." A strong attention to detail is non-negotiable in this role.
• Communication: Excellent verbal and written communication skills. You must be comfortable picking up the phone to speak with international advisers.
• Education: A Diploma or Degree in Business, Finance, or a related field.

Why Apply?

• Global Exposure: Gain experience working with international jurisdictions and complex financial structures.
• Career Growth: This company is known for promoting from within. This role offers a clear pathway into Senior Compliance, Underwriting, or Relationship Management roles.
• Training: Full training on international financial regulations and insurance products will be provided.

If you are a process-driven individual who enjoys the investigation side of finance, we want to hear from you. Please apply via the job ad or contact Dex at 0162541577 for a confidential discussion.

Skills

no additional skills required

Qualification

no additional qualifications required

Education

Bachelor Degree