Network Operations Training Specialist

J&T Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking a Network Operations Training Specialist to develop and deliver training programs essential for network management. The ideal candidate will have a diploma or higher, with at least 3 years of relevant experience. Key responsibilities include competency model development, performance management support, and training franchise partners in financial literacy. Strong communication and training skills are crucial for this role, which offers an opportunity to be part of a dynamic team.

Qualifications

• Minimum 3 years of experience in network management or related roles.
• Strong ability to translate complex policies and concepts into understandable content.
• Practical understanding of network operations and performance management.

Responsibilities

• Develop and deliver training programs for network management roles.
• Assist in structuring network performance management logic.
• Deliver basic financial literacy training to franchise partners.

Skills

Training delivery

Presentation skills

Cross-functional communication

Education

Diploma or above in management, finance, logistics, or business-related fields

Job description

About the role

J&T EXPRESS (MALAYSIA) SDN. BHD. is seeking a talented Network Operations Training Specialist to join our team in our KL Eco City, Kuala Lumpur location. This is a full‑time position where you will play a crucial role in developing and delivering comprehensive training programs to ensure the success of our network operations.

Job Descriptions

1. Talent Development & Training System

• Participate in and drive the development of competency models for network management roles (e.g. regional, zone, and branch levels).
• Design and deliver training programs related to network management (online and offline).
• Support the establishment of a talent pipeline and development framework for network management roles.

2. Performance Management Support

• Assist in structuring network performance management logic and aligning KPI definitions.
• Conduct performance rules briefing and training for regional and network management personnel.
• Support regions in improving the quality of performance management execution and reducing misalignment or misunderstanding.

3. Franchise Partner Financial Literacy Training

• Translate headquarters/company financial logic into franchise‑partner‑friendly “business language.”
• Deliver basic financial literacy training to franchise partners, covering revenue, cost, and profit structures.
• Enhance franchise partners’ understanding of data, reports, and business performance.

4. Cost Control & Cost Awareness Training

• Assist in breaking down common cost structures for franchise partners.
• Guide franchise partners in building cost awareness and a cost‑reduction mindset.
• Collaborate with regional teams to provide standardized operational improvement recommendations.

5. Revenue, Expense & Business Analysis Support

• Guide franchise partners in understanding the relationship between revenue/expense structures and operating results.
• Support regions in root‑cause analysis of network operational and business issues.
• Develop reusable business analysis materials and training content.

Job Requirements

• Diploma or above; candidates with a background in management, finance, logistics, or business‑related fields are preferred.
• Minimum 3 years of experience in network management, operations management, training, or related roles.
• Strong training delivery, presentation, and logical structuring skills.
• Ability to translate complex policies, systems, and financial concepts into easy‑to‑understand content.
• Practical understanding of network operations, cost management, and performance management.
• Strong cross‑functional communication and coordination skills.

If you're excited to be part of a dynamic team and contribute to the success of our network operations, we encourage you to APPLY NOW.