Network Operation Center Manager

Cloud Telecom (M) Sdn Bhd; Johor Bahru; On-site; MYR 70,000 - 90,000; Full time

Job summary

A telecommunications company in Johor Bahru is looking for an experienced Network Operations Center (NOC) Manager. The ideal candidate will oversee the day-to-day operations of the DWDM network, ensuring effective monitoring, incident resolution, and performance optimization. Responsibilities include leading a team of engineers, managing incident response, and overseeing network change management. Required qualifications include a Bachelor's degree in Telecommunications or IT, several years of networking experience, and strong leadership skills. Relevant certifications are preferred.

Qualifications

• Several years of experience in network operations focusing on DWDM or optical networks.
• Relevant certifications such as Cisco CCNA or Huawei HCIA-Transmission preferred.

Responsibilities

• Manage the NOC team for 24/7 monitoring and incident resolution.
• Lead critical incident response for DWDM issues.
• Oversee DWDM network performance and optimize capacity.
• Provide technical support for complex DWDM troubleshooting.
• Supervise and mentor NOC engineers.
• Ensure comprehensive documentation of network procedures.

Skills

Strong understanding of DWDM technology

Leadership and team management skills

Excellent problem-solving skills

Communication skills

Analytical skills

Education

Bachelor's degree in Telecommunications or IT

Tools

Network monitoring tools

Incident management systems

Job description

Network Operations Center Manager Position (NOC Manager)

A NOC (Network Operations Center) Manager DWDM (Dense Wavelength Division Multiplexing) environment is responsible for overseeing the day‑day operations and performance of the DWDM optical network infrastructure. This role combines general NOC management responsibilities with specific expertise in DWDM technology.

Key Responsibilities

Operational Oversight

Manage and direct the NOC team to ensure 24/7 monitoring, incident detection, and resolution for the DWDM network. This includes ensuring adherence to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and uptime targets.

Incident and Problem Management

Lead critical incident response and escalation for DWDM‑related issues. Manage the entire incident lifecycle, from detection to resolution, often applying ITIL principles. Drive Root Cause Analysis (RCA) for recurring problems and implement continuous service improvements.

Performance Monitoring and Optimization

Oversee the monitoring of DWDM network performance and capacity, including optical power levels, signal‑to‑noise ratios, and traffic utilization. Identify and address performance bottlenecks and proactively optimize the network for efficiency and stability.

DWDM‑Specific Troubleshooting

Provide advanced technical support and guidance to the NOC team for troubleshooting complex DWDM issues, including fiber cuts, equipment failures, and optical path problems. This may involve using specialized test equipment.

Liaise with third‑party vendors for DWDM equipment and services, managing backhaul network issues and escalating problems as needed to ensure timely resolution.

Team Leadership and Development

Supervise, mentor, and train NOC engineers and technicians, ensuring they possess the necessary skills and knowledge to manage the DWDM network effectively. Conduct performance reviews and manage staffing, scheduling, and on‑call rotations.

Documentation and Reporting

Ensure comprehensive documentation of network configurations, procedures, and incident reports related to the DWDM infrastructure. Generate regular performance reports and communicate network status to stakeholders.

Change Management

Oversee the implementation of network changes and upgrades within the DWDM environment, ensuring proper planning, execution, and documentation to minimize service disruption.

Security and Compliance

Ensure adherence to all company policies and industry standards related to network security and data privacy within the DWDM domain.

Qualifications

Typically requires a Bachelor's degree in a related field (e.g., Telecommunications, IT) and several years of experience in network operations, with a significant focus on DWDM or optical networks.

Strong understanding of DWDM technology, including optical components, transmission principles, and network architectures.

Experience with network monitoring tools and incident management systems.

Leadership and team management skills.

Excellent problem‑solving, communication, and analytical skills.

Relevant certifications (e.g., Cisco CCNA, Huawei HCIA‑Transmission) are often preferred.