(native Indonesian) Chat Support Consultant, crypto (Remote)

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global support services company is looking for a Chat Support Consultant in Shah Alam, Malaysia. The role requires strong communication skills in both Indonesian and English, with at least 6 months of live chat support experience. You will provide exceptional customer support in cryptocurrency trading, manage customer relationships, and maintain data security. Enjoy a flexible schedule and the opportunity to work fully remote. Join a multicultural environment and help clients globally while advancing your career.

Benefits

Flexible schedule

Remote work opportunity

Rewards for referring friends

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.

Skills

Native Indonesian speaker

Excellent English communication skills (C1 level)

Live chat support experience

Strong analytical thinking

Positive and proactive attitude

Tools

Salesforce

Job description

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
• Communicate with developers and cross-functional specialists

What you need to succeed in this role

• Native Indonesian speaker and excellent English communication skills (at least C1 level)
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• CRM systems expertise

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.