National General Manager

3CCat Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail technology company in Kuala Lumpur is seeking an experienced Retail Manager. The role requires a Bachelor's degree and 2-6 years in retail management, specifically in driving growth and market strategies. The successful candidate will lead the development of the company's national retail strategy, oversee financial performance, and improve customer experiences across stores. Benefits include EPF, medical insurance, and flexible working hours.

Benefits

EPF

EIS

SOCSO

Annual Leave

Medical Insurance

Flexible Working Hours

Qualifications

• 2-6 years of experience in retail management.
• Experience in a start-up or high-growth environment is a plus.

Responsibilities

• Analyze retail trends and competitor activity.
• Lead national retail strategy development and execution.
• Drive store network expansion and manage P&L accountability.
• Set operational standards and measure customer experience.

Skills

Retail management experience

Market analysis

Sales growth strategies

Customer experience enhancement

Education

Bachelor's degree in a relevant discipline

Job description

Requirements

• A Bachelor's degree or higher in a relevant discipline, marketing, sales, or business development is preferred.
• 2-6 years of Retail Manager, Store Manager, Retail General Manager experience in a company with a track record of increasing electronic store revenue and sales growth.
• Previous work experience in a start-up or dynamic high-growth environment is a plus.

Responsibilities

Market Intelligence & Competitive Positioning

• Analyse retail trends, customer behaviours, competitor activity, pricing strategies, and market conditions to inform national tactics.
• Identify growth opportunities, whitespace innovations, and customer segments to deepen 3cat’s market presence and differentiation in the circular tech economy.

Retail Strategy & Business Growth

• Lead the development and execution of 3cat’s national retail strategy, aligned with corporate goals and market growth objectives.
• Drive store network expansion, including new store openings, relocations, format innovation (e.g., flagship, showroom, pop-up experiments), and channel blending (physical + digital). Own full Profit & Loss (P&L) accountability across all retail operations, ensuring growth in revenue, profitability, and key retail KPIs.
• Oversee annual business planning, sales forecasting, and budget management to maximise financial performance.

Operational Excellence & Customer Experience

• Set and enforce operational standards, service quality benchmarks, and customer experience protocols across all retail stores.
• Implement performance measurement systems and dashboards tracking sales, conversion, inventory, customer satisfaction, and after-sales service metrics.
• Drive best practices across retail operations to ensure 3cat delivers consistent, trustworthy experiences — from device evaluation and warranties to trade-in services and repairs.

Benefits

• EPF
• EIS
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• 5 Working Days
• Flexible Working Hours