Mystery Shopper (Freelance) - Melaka

PRISM+; Malacca City; On-site; MYR 100,000 - 150,000; Part time

Job summary

A retail-focused company in Malaysia is seeking Mystery Shoppers to enhance customer experiences. You will conduct visits to retail outlets, interact as a regular customer, and provide feedback. The role offers a flexible schedule, requires good observation and communication skills, and offers compensation of RM20 - RM50 per visit, depending on experience.

Benefits

Flexible work schedule

Gain insights into retail operations

Contribute to improving customer experiences

Qualifications

• Malaysian citizen, 18 years and above.
• Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.

Responsibilities

• Conduct in-store visits to engage with retail associates.
• Complete structured audits covering customer experience and store management.
• Submit reports immediately after each visit.

Skills

Observation

Communication

Writing

Education

Minimum SPM qualification

Diploma or higher

Job description

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

• Conduct in-store visits to engage with retail associates and observe customer interactions.

• Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
• Capture relevant photos/videos and submit reports immediately after each visit.
• Highlight areas for improvement to help our retail team excel.
• Receive training and guidance to perform audits effectively.

Requirements

• Malaysian citizen, 18 years and above.
• Minimum SPM qualification; Diploma or higher is an advantage.
• Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.
• No conflict of interest with PRISM+ or its retail partners.
• Experience with electronic products is a plus.
• Duration{{:}} 30-60 minutes per outlet visit
• Schedule{{:}} Weekly, flexible, assignment-based (no fixed date/time)
• Workload{{:}} 1-2 outlets per day
• Payment{{:}} RM20 - RM50 (depending on your experience) per outlet visit

Benefits

• Flexible work schedule
• Gain insights into retail operations.
• Contribute to improving customer experiences across Malaysia.
• Work with a dynamic and growing brand