Multinational Service Specialist - 12 Months Contract

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A multinational insurance provider in Kuala Lumpur is seeking a Specialist in International Insurance for a 12-month contract. The successful candidate will facilitate the management of insurance partners across 20 countries in the Asia Pacific region. Key duties include enhancing customer relationships, overseeing policy issuance, and ensuring high standards of operational efficiency. Candidates should possess a passion for insurance and strong communication skills, with experience in international insurance being advantageous.

Qualifications

• Experience in international insurance, fronting business, or reinsurance is an advantage.
• Technical knowledge of non-life products and operations is an advantage.

Responsibilities

• Support seamless customer experiences and communication with brokers.
• Observe key performance indicators for policy issuance and premium collection.
• Maintain quality data in administrative systems.
• Ensure consistency of local insurance policies.
• Support customers and insurance partners with queries.
• Develop relationships with insurance partners.

Skills

Passion for insurance and communication

Customer focus capabilities

Strong focus on responsibility and accuracy

Excellent communication in English

Additional language (Chinese)

Job description

Multinational Service Specialist - 12 Months Contract

Specialist in International insurance

We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.

We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners around 20 countries in Asia Pacific region. The team also oversees and coordinates the portfolio, policy issuance, premiums and claims.

Successful candidate will be responsible for servicing clients in cooperation with external insurance companies.

Your role

As a Specialist in International insurance, your main responsibilities will involve:

• Support the seamless experience of customers and brokers with our services.
• Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
• Maintaining the quality of data in administrative systems.
• Assuring the consistency of local insurance policies and our commitment to the global customer.
• Conduct all activities in line with operating protocols.
• Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
• Maintain and further develop the relationships with insurance partners.

Your Skills and Experience

As a Specialist in International insurance, your skills and experience will ideally include:

• Passion for insurance, communication and international trade.
• Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
• Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is advantage.
• Excellent communication and customer focus capabilities.
• Strong focus on responsibility and accuracy.
• Excellent English is a must, additional language(Chinese language) is an advantage.