Multilingual Customer Support Specialist (24/7)

Centauri Services And Technology Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is seeking a Customer Service Representative to handle multilingual inquiries and collaborate with stakeholders. Candidates should have a diploma related to customer service or linguistics and at least 2 years of relevant experience in a fast-paced environment. The role offers competitive remuneration, benefits, and excellent growth opportunities.

Benefits

Competitive remuneration package

Meal Allowance

Monthly Team Building

Benefits for training and wellness

Career development opportunities

Qualifications

• At least 2 years of experience in language-related roles such as translation or interpretation.
• High level of proficiency in spoken and written English.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries and issues from global customers in multiple languages.
• Collaborate with stakeholders to address complaints and feedback.
• Escalate unresolved queries to supervisors as necessary.

Skills

Customer service

Multilingual support

Problem-solving

Interpersonal skills

Time management

Education

Diploma in finance, customer service & relations, linguistics, or related field

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

Job description

A leading technology service provider in Kuala Lumpur is seeking a Customer Service Representative to handle multilingual inquiries and collaborate with stakeholders. Candidates should have a diploma related to customer service or linguistics and at least 2 years of relevant experience in a fast-paced environment. The role offers competitive remuneration, benefits, and excellent growth opportunities.