Multilingual Customer Support Specialist

De Stijl Technology Network International Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking a dedicated Customer Service Representative responsible for enhancing customer experience through effective communication and resolution of inquiries. The role requires fluency in Cantonese, English, Mandarin, and Malay, as well as fast typing skills. The ideal candidate is detail-oriented and can coordinate with various teams to improve service quality, making this position suitable for both experienced professionals and fresh graduates.

Qualifications

• Able to communicate fluently in Cantonese, English, Mandarin, and Malay.
• Mature, positive, and responsible attitude.
• Relevant working experience is an advantage.

Responsibilities

• Handle customer inquiries via live chat, email, WhatsApp, and phone.
• Coordinate with logistics and internal teams to process shipment orders.
• Prepare daily/weekly reports on inquiries, complaints, and service performance.

Skills

Fast typing skills in both Chinese and English

Strong communication skills

Attention to detail

Education

SPM or above

Job description

A technology services company in Kuala Lumpur is seeking a dedicated Customer Service Representative responsible for enhancing customer experience through effective communication and resolution of inquiries. The role requires fluency in Cantonese, English, Mandarin, and Malay, as well as fast typing skills. The ideal candidate is detail-oriented and can coordinate with various teams to improve service quality, making this position suitable for both experienced professionals and fresh graduates.