Multichannel Customer Care Specialist

Commerce Dot Com; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Sepang is looking for a dedicated professional to handle a high volume of inbound calls, engage customers, and ensure a satisfying support experience. The candidate should have a minimum SPM or Diploma qualification with 3 years of relevant experience. Seeking individuals fluent in English and Bahasa Malaysia, with strong interpersonal skills. This role offers comprehensive medical benefits, meal credits, and facilities for a healthy work-life balance.

Benefits

Comprehensive medical benefits

Group term life coverage

Meal credit

In-house futsal and badminton courts

Gym access

Qualifications

• Minimum SPM qualification and 3 years relevant experience in a customer contact centre.
• Willingness to work flexible shifts, including both day and night rotations.
• Strong customer service mindset with a passion for assisting others.

Responsibilities

• Handle a high volume of inbound calls efficiently and professionally.
• Engage with customers by addressing inquiries and providing solutions.
• Manage communication across multiple channels including calls, emails, and social media.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Strong interpersonal skills

Basic computer operations

Experience in customer service

Education

Minimum SPM qualification or Diploma

Tools

Microsoft Office

Job description

A customer service company in Sepang is looking for a dedicated professional to handle a high volume of inbound calls, engage customers, and ensure a satisfying support experience. The candidate should have a minimum SPM or Diploma qualification with 3 years of relevant experience. Seeking individuals fluent in English and Bahasa Malaysia, with strong interpersonal skills. This role offers comprehensive medical benefits, meal credits, and facilities for a healthy work-life balance.