Multi-Store Retail Operations Leader

Evo Commerce; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

Stryv in Kuala Lumpur, Malaysia, seeks a hands-on Retail Operations Manager to lead daily store operations, uphold SOPs, and drive sales excellence across multiple locations. You will coach store teams, manage inventory, and partner with landlords on openings and renovations.

The ideal candidate has 3–5 years in retail ops, experience in consumer electronics or FMCG, and strong analytical and people management skills.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• 3–5 years' experience in retail operations, with at least 2 years managing multiple retail outlets.
• Experience in consumer electronics, FMCG, lifestyle, telecommunications, or specialty retail is highly preferred.

Responsibilities

• Oversee the daily operations of assigned retail stores to ensure operational excellence.
• Ensure stores comply with all SOPs, policies, and standards.
• Conduct regular store visits and audits to identify improvements.
• Monitor store performance and implement action plans to improve efficiency.
• Ensure timely store opening and closing procedures.
• Build strong relationships with landlords and mall management for openings, relocations, and renovations.
• Work with Store Managers to achieve sales, profitability, and KPI targets.
• Monitor daily sales and identify opportunities to improve conversion and AOV.
• Ensure promotions and product launches are executed on time.
• Analyze store performance reports and recommend improvements.
• Monitor stock availability and coordinate weekly replenishment with inventory/warehouse teams.
• Ensure monthly stock takes and investigate variances.
• Drive inventory accuracy and minimize stock loss.
• Supervise and coach Store Managers and retail teams; conduct performance reviews.
• Identify training needs and support recruitment, onboarding, and retention.
• Promote a customer-first culture and handle escalated complaints.
• Prepare operational reports and recommendations for Head of Retail Operations.

Skills

People management

Analytical thinking

Problem solving

Customer service

Pressure management

Education

Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related field

Tools

Microsoft Excel

Retail POS systems

Job description

Stryv in Kuala Lumpur, Malaysia, seeks a hands-on Retail Operations Manager to lead daily store operations, uphold SOPs, and drive sales excellence across multiple locations. You will coach store teams, manage inventory, and partner with landlords on openings and renovations.

The ideal candidate has 3–5 years in retail ops, experience in consumer electronics or FMCG, and strong analytical and people management skills.