Multi-Channel Customer Care Specialist

IKEA; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading home furnishing retailer in Selangor is looking for a Customer Care Agent to enhance customer satisfaction and build lasting relationships. You will work in a dynamic retail environment, ensuring customers’ needs are met through effective communication and service solutions. Ideal candidates should have 1-2 years of experience in customer support and possess excellent communication skills. The role offers opportunities for growth within a renowned brand.

Qualifications

• 1-2 years of experience in customer support or call centre roles required.
• Good knowledge of customer care operations.
• Ability to handle customer complaints efficiently.

Responsibilities

• Build and maintain relationships with customers.
• Resolve customer needs and keep them informed.
• Promote products and services to enhance customer experience.
• Provide support to co-workers and ensure a safe environment.

Skills

Customer handling

Communication skills

Flexibility

Problem-solving

Teamwork

Job description

A leading home furnishing retailer in Selangor is looking for a Customer Care Agent to enhance customer satisfaction and build lasting relationships. You will work in a dynamic retail environment, ensuring customers’ needs are met through effective communication and service solutions. Ideal candidates should have 1-2 years of experience in customer support and possess excellent communication skills. The role offers opportunities for growth within a renowned brand.