Motor Claims (Own Damage)-Assistant Manager

Tokio Marine Insurans (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an Assistant Manager for Motor Claims. The ideal candidate will handle and process claims, ensure compliance with regulations, and assist in monitoring team performance. They should have at least 5 years of experience in motor claims handling and possess strong analytical and communication skills. This role involves authorizing payments and addressing client inquiries while promoting effective solutions.

Qualifications

• Minimum Degree holder or Professional Qualification in Insurans.
• Minimum 5 years’ experience in motor claims handling.
• Experience in delivering client focused solutions based on customer needs.

Responsibilities

• Handle, process and recommend settlement of claims diligently.
• Approve claims for peers within the department benchmark.
• Assist Unit Head to monitor general enquiries and ensure complaints are attended.
• Authorize payments and determine insurer’s liability on cases.

Skills

Client focused solutions

Communication skills

Analytical skills

Negotiation skills

Problem solving skills

Motor Claims knowledge

Education

Degree holder or Professional Qualification in Insurans

Job description

Motor Claims (Own Damage)-Assistant Manager

Handle, process and recommend settlement of claims diligently in accordance with policy contract, company policy and procedures.

Approving claims for the peers with lower authority within the department benchmark/turnaround time.

To assist Unit Head to monitor general enquiries and ensure complaints are attended within the benchmark set by the department.

To ensure outstanding claim files are reviewed yearly and ensure claim reserves are adequate with status updated.

To assist Unit Head with report generation from Merimen system e.g. OD daily productivity, etc.

To authorize payments.

To handle incoming enquiries from internal or external parties via emails, phone calls and letters.

To authorize, deny and determine extent of insurer’s liability on case of discharge that surpasses the authority of an Executive.

To ensure claims recommendations and decisions are complied with legal requirements, industry regulations, company policies and professional codes.

Keep ratio of outstanding claims at healthy level.

Highlight to supervisors and/or HODs of any deficiency in policy coverage and adverse claims trends to facilitate corrective and appropriate action.

Identifying potential fraud and make appropriate referrals.

To assist Unit Head with any projects entrusted to the Unit and to lead team members in certain projects.

To accept any roles that the management may assign from time to time.

Requirements

Minimum Degree holder or Professional Qualification in Insurans.

Minimum 5 years’ experience in motor claims handling.

Experience in delivering client focused solutions based on customer needs.

Good communication and written skills.

Good analytical, negotiation and problem solving skills.

Motor Claims knowledge.