Mortgage Specialist, Johor Bahru

HSBC; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading bank in Johor Bahru seeks a motivated Mortgage Specialist to drive mortgage business growth and ensure high customer service standards. The right candidate will collaborate with the team and engage effectively with customers to meet their financial needs. Requirements include a minimum SPM qualification and 1-3 years of relevant experience. This role offers an exciting opportunity to make an impact in a supportive banking environment.

Qualifications

• 1-3 years of experience in mortgage products in banks or financial institution.
• Proficient in English and local language.
• Strong customer focus with a quality service mindset.

Responsibilities

• Grow the Mortgage business and cross-sell retail banking products.
• Ensure opportunities are identified and customer needs are met.
• Maintain high standards of customer service as per bank’s standards.

Skills

Customer relationship management

Sales management skills

Interpersonal communication

Financial analysis

Education

SPM

Job description

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC Wealth and Personal Banking.

In International Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day‑to‑day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Mortgage Specialistworking together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Principal Responsibilities

• Responsible to grow the Mortgage business, cross‑sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.
• Consistently meet individual performance expectation and strive to achieve highest sales performance.
• To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
• To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.
• The job holder will work closely with the branch Primary Banker, Premier Relationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
• To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.
• To ensure all customers information are acquired, updated, stored and maintained accurately.
• To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
• To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.

Qualifications - External

• A minimum requirement of SPM is needed for this role.
• At least 1‑3 years of experience in mortgage products in banks or financial institution is required.
• Proven ability in customer relationship management.
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
• A broad knowledge of financial planning and defining customer needs.
• An understanding of the needs of the mass affluent customer segment in general.
• A full understanding of referral processes.
• An understanding of the Mortgage, Advance and Premier Propositions.
• Excellent sales management skills and excellent understanding of customer need.
• Customer driven with a strong focus on quality of service.
• Strong interpersonal communication skills.
• A Proficient in English and local language.
• Attain appropriate professional and regulatory qualifications as required by market.
• Only Malaysians are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

Opening up a world of opportunity.

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Issued by HSBC Bank Malaysia Berhad