Mortgage Loan Analyst

MyValiant; Kuala Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A financial services company in Kuala Selangor is seeking an expert in Lending Operations. The role involves ensuring compliance with regulations, creating efficient operations, and attending to user acceptance testing. Candidates should have at least 2 years of experience in lending, a problem-solving mindset, and excellent communication skills. This role offers an opportunity to lead organizational change and collaborate across departments to enhance customer experience.

Qualifications

• At least 2 years of experience in Loan/Mortgage/Lending operations.
• Strong foundation in design thinking and human-centric methodologies.
• Experience with process enhancement strategies in the Lending industry.

Responsibilities

• Be our subject expert in Lending Operations.
• Ensure day-to-day operations comply with regulatory requirements.
• Collaborate to create a robust operation process for customers.

Skills

Problem-solving

Communication

Analytical mindset

Project Management

Collaboration

Job description

Responsibilities

• Be our subject expert in our Lending Operations.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Leverage technology to drive a high degree of digitalisation and scalability.

Lending General Enquiry

• To attend to the General Enquiry case raised by Customer Experience. Analyse and respond within the SLA.
• Ensure case analyse thoroughly and respond to Customer Experience within the SLA.

User Acceptance Test (UAT)

• To attend to Lending related UAT as per timeline set.
• Ensure UAT Test Script is updated correctly and review the team lead.

Requirements

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and propose changes to the operation process.
• At least 2 years of experience in Loan/ Mortgage/ Lending operations, journey mapping and process optimization. Strong foundation in design thinking and human centric methodologies within financial/ banking industry.
• A thorough understanding of the latest process enhancement strategies and experience applying related to Lending industry.
• A sharp eye for identifying weak points in processes and workflow structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights.
• An excellent communicator with top‑notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports.
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation.
• Comfort in dealing with ambiguity and operating in a fast‑changing, unstructured environment.
• Confidence in your abilities to lead organizational change.
• Collaborated effectively with cross‑functional teams including Operations, Compliance, Product, and IT to ensure seamless process execution, resolve client issues efficiently, and align business objectives across departments.