Monitoring Supervisor

TD SYNNEX Poland sp. z o.o.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company seeks a VMT Supervisor to manage a team of specialists in Malaysia. This role involves overseeing performance, training, and improving monitoring efficiency, along with providing expert guidance and fostering a collaborative, diverse workplace.

Benefits

Career growth opportunities

Wellness programs

Diversity and inclusion commitment

Qualifications

• 5-8 years relevant experience.
• IT background preferred.
• Ability to analyze monitoring data deeply.

Responsibilities

• Manage VMT KL team and oversee service levels.
• Train and coach monitoring specialists.
• Handle feedback and challenging situations.

Skills

Proficiency in Mandarin

Effective communication

Analytical skills

Monitoring procedures optimization

Education

Bachelor's degree

Job description

Job Purpose

The VMT Supervisor manages a team of VMT specialists in KL, motivating and overseeing their performance to meet service levels and ensure high-quality monitoring.

Key responsibilities include:

• Leading the VMT KL team of monitoring specialists, managing daily performance, service levels, and customer satisfaction; reporting performance against SLAs weekly, monthly, and daily.
• Training and coaching specialists to enhance technical skills and customer service.
• Serving as the primary coordinator and communicator for all alerts and requests.
• Handling feedback from colleagues and managing challenging situations encountered by specialists.

Job Description:

• Work in shifts: morning, swing, and night shifts.
• Proficient in Global IT monitoring and Global call services.
• Guide monitoring specialists during daily operations.
• Explore and propose new monitoring methods to improve efficiency and accuracy.
• Analyze monitoring data and provide professional solutions/support.
• Collaborate with the VMT team in China.

Qualifications:

• Bachelor's degree.
• 5-8 years relevant experience.
• Proficiency in Mandarin and English.
• High vigilance and discipline for continuous screen monitoring.
• IT background preferred.
• Skilled in developing and optimizing monitoring procedures, handling complex alerts.
• Effective communication and coordination skills for emergency handling.
• Responsible, professional, and collaborative.
• Ability to analyze monitoring data deeply and extract valuable insights.
• Exceptional risk observation and assessment skills.
• Stay updated with industry trends and technology applications.

Work Hours (Malaysia local time):

• Morning shift: 7am - 3pm
• Swing shift: 2pm - 10pm
• Night shift: 10pm - 7am

Key Skills & Benefits:

• Tailored benefits to your country and lifestyle.
• Career growth through leadership and professional development programs.
• Enhance personal well-being with seminars and wellness programs.
• Commitment to diversity, equity, and inclusion.
• Networking opportunities within the organization.
• Participation in community and social initiatives.

Note: Don’t meet every requirement? Apply anyway. We value potential and enthusiasm. We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without discrimination based on race, gender, religion, or other protected characteristics.