Mini‑Program Client Success & Growth Specialist

EPOS; Kuala Lumpur; On-site; MYR 80,000 - 105,000; Full time

Job summary

A dynamic technology company in Kuala Lumpur is seeking a Mini-program Operation Specialist to nurture relationships within the digital landscape. You will act as a trusted advisor for clients, ensuring they maximize their investments in mini-programs. The ideal candidate has 3-5 years of experience in account management, a client-centric approach, and proficiency in Mandarin Chinese and English. Join a vibrant team committed to driving success through strategic partnerships.

Qualifications

• 3-5 years of experience in an Account Management role, preferably in a digital agency or SaaS company.
• Ability to build strong, trust-based relationships with technical and non-technical stakeholders.
• Proficiency in Mandarin Chinese and English.

Responsibilities

• Act as the primary contact and trusted advisor for a portfolio of existing clients.
• Collaborate with internal teams to ensure project execution aligns with client expectations.
• Analyze client mini-program performance data to provide actionable insights.
• Manage client communications with regular updates and project reports.

Skills

Client-Centric Mindset

Proficiency in Mandarin Chinese

Proficiency in English

Tools

Project Management Tools

Job description

A dynamic technology company in Kuala Lumpur is seeking a Mini-program Operation Specialist to nurture relationships within the digital landscape. You will act as a trusted advisor for clients, ensuring they maximize their investments in mini-programs. The ideal candidate has 3-5 years of experience in account management, a client-centric approach, and proficiency in Mandarin Chinese and English. Join a vibrant team committed to driving success through strategic partnerships.