Mid-Market Account Manager (Melaka)

Maxis; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Mid-Market Account Manager to develop and maintain relationships with clients in the Southern region. The ideal candidate should have excellent solution selling skills, strong communication abilities, and a driven attitude. Fresh graduates are encouraged to apply, and prior experience in sales or CRM is beneficial. This role offers an opportunity for personal and professional growth within a diverse and inclusive environment.

Qualifications

• 1-2 years of experience preferred; fresh graduates are welcome.
• Experience in technology or system integration sales is an advantage.
• Ability to engage in conversations with customers.

Responsibilities

• Develop strategic plans and ensure KPIs are met.
• Build relationships with new customers and identify business deals.
• Maintain customer data in the CRM system.

Skills

Excellent solution selling skills

Strong communication and interpersonal skills

Relationship management skills

Result-driven attitude

Education

Tertiary education in business administration or relevant field

Tools

CRM software experience

Job description

Overview

Are you ready to get ahead in your career? We are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why this job exists

We are looking for a Mid-Market Account Manager to oversee the relationships of Maxis with its Mid-Market clients in Southern region - Melaka. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be able to build strong relationships with strategic customers. You will be able to identify needs and requirements to promote our Maxis’ solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success. Fresh graduates who are energetic with a can-do attitude are highly encouraged to apply!

What are you accountable for?

• Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of hunting accounts are met.
• Build market position by identifying potential business deals and close relationship with new customers;
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
• Protects organization’s value by keeping company information and tender confidential;
• Grow account depth and breadth
• Assist collection team on customers’ aging.
• Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week and progressing the opportunity sales motion from creation to closing.
• Develop Account plans for all customers.
• Work with ECO to drive operational smoothness in handling accounts
• Accountable on driving every opportunity to closure with a close plan.
• Keeping track of all post sales activities with timely delivery.
• Working closely with Solution Sales/Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

• Ideally candidates with 1-2 years of experience. Fresh graduates are welcomed to apply.
• Experience in using CRM. Excellent solution selling skills. Excellent sales performance track record. Telco experience is an added advantage but not necessary
• Prefer IT / System integrator sales background
• Able to engage conversation with customers
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
• Relationship management skills and openness to feedback
• Tertiary education in business administration, sales or relevant field

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.