Mid-level/Senior Network Engineer (Normal working hours) (ID: 661502)

Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a Technical Support Specialist focused on technical troubleshooting and customer success. The ideal candidate will manage MNC/SME accounts, resolve technical issues, and work closely with technical teams. A Bachelor's degree and minimum 3 years in IT roles is required, along with strong communication skills and Mandarin proficiency. Additional perks include medical insurance and wellness reimbursement.

Benefits

Medical insurance (outpatient & inpatient)

Wellness reimbursement

Leave encashment option

Employee recognition programs

Office with easy access to public transportation

Qualifications

• 3+ years of experience in Technical Support, Pre-Sales/Post-Sales, or IT-related roles.
• Basic understanding of networking and website technologies (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS).
• Experience troubleshooting technical issues within digital media or cloud.
• Familiarity with shell scripting is a plus.

Responsibilities

• Manage and support MNC/SME customer accounts with timely issue resolution.
• Identify and resolve service-related issues through cross-team collaboration.
• Coordinate for project implementation and service optimization.
• Assist Sales/Pre-Sales teams in technical discussions.

Skills

Technical support experience

Strong communication skills

Customer-facing skills

Project management

Linux/UNIX experience

Mandarin proficiency

Education

Bachelor’s degree in Computer Science, IT, Telecommunications, Engineering

Tools

Network analysis tools

Website optimization tools

Job description

Job Overview

This role focuses on technical troubleshooting, customer success, and ensuring smooth service delivery for web performance, cloud, and network-related solutions. You’ll work closely with internal technical teams and support pre‑sales activities where needed.

Key Responsibilities

Client Support & Account Management

Manage and support MNC/SME customer accounts with timely issue resolution.

Maintain strong customer relationships and provide consultative guidance to enhance client satisfaction.

Plan and execute customer service/technical support activities from start to finish.

Technical Troubleshooting & Project Coordination

Identify and resolve service‑related issues through cross‑team collaboration.

Troubleshoot network, website performance, and service delivery challenges.

Coordinate internally to ensure smooth project implementation and service optimization.

Assist Sales/Pre‑Sales teams in technical discussions.

Support and coordinate Proof‑of‑Concept (POC) projects to ensure successful delivery.

Requirements

Bachelor’s degree in Computer Science, IT, Telecommunications, Engineering, or equivalent.

Minimum 3 years of experience in Technical Support, Pre‑Sales/Post‑Sales, or IT‑related roles.

Strong communication, coordination, and customer‑facing skills.

Basic understanding of networking and website technologies (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS)

Experience with Linux/UNIX environments

Familiarity with network analysis tools, website optimization, or shell scripting is a plus.

Ability to manage projects, control timelines, and ensure successful delivery.

Mandarin proficiency is required to liaise with Mandarin‑speaking stakeholders.

Preferred Experience

Exposure to cloud services, Internet technologies, CDN, media delivery, or hosting infrastructure.

Experience troubleshooting customer‑facing technical issues within digital media, cloud, or Internet service providers.

What You’ll Enjoy

Medical insurance (outpatient & inpatient)

Wellness reimbursement

Leave encashment option

Employee recognition programs (On‑The‑Spot Award, Long Service Award)

Office with easy access to public transportation

Application Process

Your application will include the following questions:

• How many years' experience do you have as a network engineer?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How would you rate your Mandarin language skills?
• What's your expected monthly basic salary?
• How many years of project management experience do you have?
• Do you have technical support experience?