Merchant Zone Manager

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A consulting firm specializing in merchant management is looking for a Merchant Zone Manager to act as the primary contact for small merchants in the Kuala Selangor area. The role involves building relationships, resolving issues, and providing market insights. Ideal candidates should have 3–5 years of relevant experience, strong communication skills, and familiarity with the local business landscape. Proficiency in English and Bahasa Malaysia is required, with additional languages as a plus.

Qualifications

• 3–5 years of experience in sales, field operations, or account management.
• Proficient in English and Bahasa Malaysia; Mandarin or Tamil is a plus.
• Familiarity with the local business landscape in Shah Alam or Wangsa Maju is an advantage.

Responsibilities

• Conduct regular visits to merchants and maintain strong working relationships.
• Resolve merchant issues and escalate complex cases when necessary.
• Monitor performance metrics and recommend improvement actions.

Skills

Sales experience

Strong communication skills

Proactive problem-solving

Data-driven decision making

Interpersonal skills

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Role Overview

As a Merchant Zone Manager, you will serve as the main point of contact for small and unmanaged merchants in your assigned area. Your role is to build trust, support their business growth, and ensure a smooth overall experience.

Key Responsibilities

• Conduct regular visits to merchants and maintain strong working relationships
• Resolve merchant issues and elevate complex cases when necessary
• Educate merchants on available tools, apps, and marketing features
• Monitor performance metrics and recommend improvement actions
• Provide local market insights and feedback to internal teams
• Work closely with Sales, Operations, and Product teams to enhance the merchant experience

What We’re Looking For

• 3–5 years of experience in sales, field operations, or account management
• Strong communication and interpersonal skills
• Proactive, independent, and solutions-oriented
• Comfortable using data to track performance and drive decisions
• Proficient in English and Bahasa Malaysia; Mandarin or Tamil is an added advantage
• Familiarity with the local business landscape in Shah Alam or Wangsa Maju is a plus

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