Merchant Risk Advisor: Holistic Reviews & Growth

Teleperformance; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global service provider in Malaysia is looking for a skilled Merchant Risk Consulting Agent. The ideal candidate will possess over 5 years of experience in customer service or finance, especially in fraud or credit risk. You will conduct comprehensive risk reviews of merchants while ensuring a positive experience. Strong communication skills and a Bachelor’s degree are essential. This role may involve working in varying shifts.

Qualifications

• 5+ years of experience within a customer service or financial institution involving fraud or credit risk.
• Fluent in English and a regional language.
• Strong working knowledge of external systems and PC-based applications.

Responsibilities

• Conduct holistic risk review of merchants in the Business Seller Segment.
• Balance risk assessment with merchant experience.
• Proactively educate merchants while making sound decisions.

Skills

Critical thinking

Customer service

Strong communication skills

Risk assessment

Problem solving

Attention to detail

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

A leading global service provider in Malaysia is looking for a skilled Merchant Risk Consulting Agent. The ideal candidate will possess over 5 years of experience in customer service or finance, especially in fraud or credit risk. You will conduct comprehensive risk reviews of merchants while ensuring a positive experience. Strong communication skills and a Bachelor’s degree are essential. This role may involve working in varying shifts.