Merchant Growth & Onboarding Associate

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a motivated individual to manage and grow a portfolio of SMB merchants. This role involves activating merchants through outreach, assisting with onboarding, and monitoring merchant activity to drive performance. The ideal candidate is a fresh graduate or has up to 2 years of experience, has strong communication skills in English and potentially other languages, and is eager to learn in a fast-paced environment.

Benefits

Competitive base salary

On-the-job training

Career growth opportunities

Qualifications

• Fresh grads or 1–2 years’ experience in sales, FMCG or telco.
• Interest in e-commerce and digital payments.
• Comfortable in a fast-paced, entrepreneurial environment.

Responsibilities

• Manage a portfolio of SMB merchants to increase activation and transactions.
• Send mass communications and conduct follow-ups with merchants.
• Assist merchants with onboarding and monitor their activity.

Skills

Positive can-do attitude

Strong eagerness to learn

Good presentation skills

Basic business acumen

Fluent in English

Ability to converse in Bahasa Melayu, Mandarin

Education

Diploma / Bachelor’s degree

Job description

A leading e-commerce platform in Kuala Lumpur is seeking a motivated individual to manage and grow a portfolio of SMB merchants. This role involves activating merchants through outreach, assisting with onboarding, and monitoring merchant activity to drive performance. The ideal candidate is a fresh graduate or has up to 2 years of experience, has strong communication skills in English and potentially other languages, and is eager to learn in a fast-paced environment.