Merchant Growth & Field Engagement Lead

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a proactive Area Manager to be the face of the company for our unmanaged merchant partners in your designated area. You will conduct regular visits, build trust, and empower merchants to grow their businesses using our client tools and dashboards.

You will lead the Area Manager initiative, set visit schedules, track KPIs, gather market intelligence, and collaborate with Sales, Operations, Marketing, and Product to deliver a seamless merchant

Qualifications

• 3–5 years of experience in a sales or account management role.
• Strong verbal and written communication skills.
• Proficiency in English and Bahasa Malaysia is a must; Mandarin or Tamil is an added advantage.

Responsibilities

• Lead direct engagement with unmanaged merchant partners in your area, visiting regularly and building rapport.
• Own the Area Manager playbook: set visit schedules, outline key discussion points, and ensure quality interactions.
• Monitor KPIs and gather market intelligence to identify growth opportunities and optimize performance.
• Collaborate with Sales, Operations, Marketing and Product to deliver a seamless merchant experience and advocate for partners.

Skills

Sales experience

Account management

Verbal communication

English

Bahasa Malaysia

Mandarin or Tamil advantageous

Job description

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a proactive Area Manager to be the face of the company for our unmanaged merchant partners in your designated area. You will conduct regular visits, build trust, and empower merchants to grow their businesses using our client tools and dashboards.

You will lead the Area Manager initiative, set visit schedules, track KPIs, gather market intelligence, and collaborate with Sales, Operations, Marketing, and Product to deliver a seamless merchant