Member Experience & Relations Specialist

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic tech company based in Malacca City is seeking an Executive for Customer Relations. The successful candidate will assist in resolving membership issues and complaints, ensuring customer satisfaction through effective communication and problem-solving. Ideal applicants should have a diploma or degree in mass communication, along with 2-3 years of relevant customer service experience. Fluency in English and Bahasa Malaysia is required, and Mandarin will be a plus. This role offers opportunities for professional growth and development.

Qualifications

• 2-3 years of relevant work experience in customer service and loyalty programs.
• Ability to understand, read & write in Mandarin is an advantage.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Assist with membership related issues and resolving complaints.
• Identify customers' needs to maximize satisfaction.
• Provide information on membership fees, policies, and services.

Skills

Excellent writing and verbal communication skills in English

Customer orientation

Proactive problem-solving

Analytical mindset

Education

Diploma/Degree in mass communication or equivalent

Job description

A dynamic tech company based in Malacca City is seeking an Executive for Customer Relations. The successful candidate will assist in resolving membership issues and complaints, ensuring customer satisfaction through effective communication and problem-solving. Ideal applicants should have a diploma or degree in mass communication, along with 2-3 years of relevant customer service experience. Fluency in English and Bahasa Malaysia is required, and Mandarin will be a plus. This role offers opportunities for professional growth and development.