Media Campaign Manager

Cognizant; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global technology company is seeking a Media Campaign Manager who can communicate effectively in Korean. The role involves creating and overseeing marketing campaigns, interacting with clients and account managers, and ensuring high-quality service delivery. Candidates should have over three years of experience in technical support and must possess strong digital marketing skills. This position is based in Kuala Lumpur, Malaysia and offers opportunities to engage with diverse digital marketing tools.

Qualifications

• 3+ years of experience in International Technical Support/Customer Support preferably in a voice+chat support channel.
• Client handling experience for advertising products like AdWords and Analytics will be a significant added advantage.
• Strong verbal and written communication skills in Korean.

Responsibilities

• Communicate effectively with account managers, advertisers, creative agencies, and publishers.
• Understand client requirements and implement them with stringent quality parameters.
• Handle queries/troubleshooting on assigned cases within Service Level Agreement.

Skills

Digital Marketing

Attention to details

Excellent Korean Language Communication

Good English communication

Excel

Education

Graduation degree preferably from a Tier 2 or 3 college

Job description

Title:

Media Campaign Manager - Korean Speaker

Location:

Kuala Lumpur, Malaysia

Experience:

3-6 Years

Job Summary:

MCMs are required to create Marketing campaigns for client and communicate with the end clients for any information related to their campaigns. They create, monitor and report the campaign details to the clients. They also interact with the sales team when needed.

Key Responsibilities:

• Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner.
• Understanding client requirements and accurate implementing them with stringent quality parameters.
• Handling queries/troubleshooting on assigned cases within Service Level Agreement.
• Assisting clients in image hosting and promoting dynamic campaigns.

Essential Skills:

• Digital Marketing
• Attention to details
• Empathetic
• Excellent Korean Language Communication
• Good English communication
• Excel

Qualifications:

• 3+ years of experience in International Technical Support /Customer Support preferably in a voice+chat support channel.
• Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage.
• Strong verbal and written communication skills in Korean
• Problem Solving and Analytical Aptitude (IQ 100 or above)
• Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation
• Above average excel skills (vlookup, string functions, logical functions & pivot tables)
• Familiarity with Digital Marketing and E-Commerce tools preferred
• Graduation degree preferably from a Tier 2 or 3 college
• Knowledge of CSS, HTML, Actionscript / Javascript preferred

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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