Marketing Specialist - Sibu

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Zurich 56 Company Ltd is seeking a Marketing Specialist to drive growth in the assigned territory by enhancing customer relationships and managing sales processes. The ideal candidate will have a Bachelor's degree and a minimum of 2 years experience in a similar field. This role requires strong analytical and sales negotiation skills, along with a willingness to travel to meet client needs.

Qualifications

• Bachelor's degree (or equivalent) and 2 or more years of experience in related field.
• Thorough knowledge of large accounts and underwriting processes.
• Willingness to travel.

Responsibilities

• Develop and maintain profitable relationships with customers.
• Manage teamwork for sales support and provide technical advice.
• Analyze customer needs and resolve issues.

Skills

Customer relationship management

Sales negotiation

Problem solving

Analytical skills

Education

Bachelor's degree

Job description

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Marketing Specialist - Sibu

99444

Purpose

To drive growth and profitability in assigned territory through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities

Key Accountabilities

• Develop and maintain profitable relationships with new and existing customers. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Manage teamwork for sales support.
• Coordinate/assess sales and service team.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve issues within function or unit.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.

Additional Job Functions

• Facilitate and provide training to customer and Strategic Business Unit personnel on products and services. • Facilitate and provide training to customers.

Business Accountabilities

• Assess and evaluate business processes in order to identify opportunities for improvement.
• Support capability development activities in a channel or customer segment at the local level, focusing on one or more areas (development of customer or distributor insights; segmentation and value proposition; sales tools and platforms; channel effectiveness; customer management practices) to support business improvement.
• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.
• Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
• Instigate and drive research/analysis around potential business development opportunities.

Performance Management Accountabilities

• Model behaviors that demonstrate commitment to corporate values.
• Provide input into performance management discussions of project team members
• Educate team members and business partners on area of technical expertise.
• Provide guidance and support for team members.
• Take action to manage own personal development and encourage others to do the same.

Education and Experience

Required

• Bachelors degree (or equivalent) and 2 or more years of experience in related field
• Thorough knowledge of large accounts, underwriting including loss development, underwriter communication, etc.
• Willing to travel

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.