Marketing Operations Associate - Shopee Food

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading eCommerce platform in Kuala Lumpur seeks a marketing specialist to handle operational aspects, manage in-app promotions, and support cross-departmental tasks. The ideal candidate holds at least a Diploma and has strong English skills, along with experience in eCommerce marketing. This role requires multitasking abilities and a proactive mindset in a fast-paced environment.

Qualifications

• At least a Diploma in any field is required, Bachelor's degree preferred.
• Excellent command of English (mandatory).
• Experience in eCommerce marketing and/or campaign management would be a plus.
• Ability to adapt to shift hours, both long-term night shifts and rotating schedules.
• Proactive with strong executional abilities.

Responsibilities

• Handle operational aspects of marketing including voucher setup and communication management.
• Manage in-app promotional features like flash sales and ads setup.
• Support with voucher creation and microsite setups.
• Conduct studies on communication channel performances.
• Coordinate with stakeholders to ensure campaign accuracy and execution.

Skills

Critical thinking

Problem-solving

Ecommerce marketing

Communication

Multitasking

Education

Diploma

Bachelor's degree

Job description

Job Description

• Handle operational aspects of marketing, including but not limited to voucher setup, communication channel management, homepage assets, and knowledge bank updates.
• Manage and configure in-app promotional and educational features such as flash sales, livestreams, in-app ads setup and more on a daily basis.
• Support and coordinate with internal teams on tasks like voucher creation, microsite setup, and other content management configurations.
• Conduct in-depth studies on in-app assets and communication channels’ performances.
• Liaise with Regional and local product managers to report and follow up on bugs and system issues.
• Coordinate with multiple stakeholders across departments to ensure campaign accuracy and timely execution.
• Ensure smooth rollout of marketing efforts including online campaigns, livestream events, and partnerships.

Requirements

• At least a Diploma in any field is required, Bachelor's degree preferred.
• Excellent command of English (mandatory).
• Ability to adapt to shift hours, both long-term night shifts and work schedules in which employees change or rotate shifts.
• Experience in eCommerce marketing and/or campaign management would be a plus.
• Willing to be hands‑on with strong executional abilities.
• Critical thinking and problem‑solving skills.
• Proactive with a knack for getting things done.
• Practical judgment concerning everyday matters is highly essential coupled with critical thinking and problem‑solving skills.
• Independent and self‑motivated, with good end‑to‑end ownership of projects. Open to taking on new and ambiguous projects.
• Able to multitask and prioritize under pressure.
• Thorough, attentive to details, highly proactive, resourceful, logical, critical thinker, has a growth mindset, team player, reliable and more importantly, someone who enjoys working in a fast‑paced environment.