Marketing and Sales Support Executive

Novartis Malaysia; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading pharmaceutical company in Malaysia is seeking a candidate for an administrative support role. This position involves supporting project managers, ensuring SOP compliance, and enhancing customer satisfaction through effective communication and market intelligence. Ideal applicants will have experience in the pharmaceutical industry and strong skills in digital marketing and communication.

Qualifications

• Working experience within the pharmaceutical industry.
• Market and customer intelligence.
• Market knowledge and network are desirable.
• Patient/client driven with excellent communication skills.

Responsibilities

• Responsible for providing secretarial and administrative support.
• Support the Project Managers in preparation of promotional material for marketing.
• Ensure the full implementation of the SOP.
• Issuing monthly reports showing customer satisfaction level.
• Update distributors database – ensure the accurate and timely completion of all reports.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Skills

Administrative Assistance

Adobe Indesign

Advertising Campaigns

Business Networking

Communication Skills

Curiosity

Customer Retention

Digital Marketing

Email Marketing

Marketing Collateral

Marketing Communications

Marketing Plans

Mobile Marketing

Press Releases

Social Media

SOP (Standard Operating Procedure)

Trade Shows

Job description

Summary

Support the TA Head/Product Managers/Product Executives in the team. Provide enhanced marketing and secretarial support to team members. Provide analytical and operational support. Associates are aligned to perform qualitative and quantitative analytics on data to enable informed decision making.

About The Role

Major accountabilities:

• Responsible for providing secretarial and administrative support.
• Support the Project Managers in preparation of promotional material for marketing.
• Ensure the full implementation of the SOP.
• Issuing monthly reports showing customer satisfaction level.
• Update distributors database – ensure the accurate and timely completion of all reports.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Key Performance Indicators

• Customer satisfaction.
• Delivery on time.

Minimum Requirements

Work Experience:

• Working experience within the pharmaceutical industry.
• Market and customer intelligence.
• Market knowledge and network are desirable.
• Patient/client driven with excellent communication skills.

Skills

• Administrative Assistance.
• Adobe Indesign.
• Advertising Campaigns.
• Business Networking.
• Communication Skills.
• Curiosity.
• Customer Retention.
• Digital Marketing.
• Email Marketing.
• Marketing Collateral.
• Marketing Communications.
• Marketing Plans.
• Mobile Marketing.
• Press Releases.
• Social Media.
• SOP (Standard Operating Procedure).
• Trade Shows.

Languages

• English.

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Benefits and Rewards

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally.