Marketing and Sales Support Executive

Healthcare Businesswomen’s Association; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare association in Malaysia is looking for a candidate to provide administrative and marketing support within the pharmaceutical sector. Responsibilities include secretarial support, promotional material preparation, and maintaining customer satisfaction reports. Ideal candidates should have experience in the pharmaceutical industry and strong communication skills. Proficiency in digital marketing and tools like Adobe Indesign is a plus.

Qualifications

• Working experience within the pharmaceutical industry.
• Market knowledge and network is desirable.
• Patient/client-driven with excellent communication skills.

Responsibilities

• Provide secretarial and administrative support.
• Prepare promotional material for marketing.
• Implement and ensure adherence to the SOP.
• Issue monthly reports on customer satisfaction.
• Update distributors database and complete all reports accurately.

Skills

Administrative Assistance

Communication Skills

Digital Marketing

Customer Retention

Business Networking

Adobe Indesign

Job description

Job Description Summary

Support the TA Head/Product Managers/Product Executives in the team.
Provide enhanced marketing and secretarial support to team members. Provide analytical and operational support.
Associate are aligned to perform qualitative and quantitative analytics on data to enable the informed decision making.

Job Description

Major accountabilities

• Responsible for providing secretarial and administrative support.
• Support the Project Managers in preparation of promotional material for marketing.
• Ensure the full implementation of the SOP.
• Issuing monthly reports showing customer satisfaction level.
• Update distributors database -Ensure the accurate and timely completion of all reports.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Key performance indicators

• Customer satisfaction.
• Delivery on time

Minimum Requirements

Work Experience:

• Working experience within the pharmaceutical industry.
• Market and customer intelligence.
• Market Knowledge and Network is desirable.
• Patient/client driven with excellent communication skills.

Skills

• Administrative Assistance.
• Adobe Indesign.
• Advertising Campaigns.
• Business Networking.
• Communication Skills.
• Curiosity.
• Customer Retention.
• Digital Marketing.
• Email Marketing.
• Marketing Collateral.
• Marketing Communications.
• Marketing Plans.
• Mobile Marketing.
• Press Releases.
• Social Media.
• Sop (Standard Operating Procedure).
• Trade Shows.

Languages

• English.

Skills Desired

• Administrative Assistance
• Adobe InDesign
• Advertising Campaigns
• Business Networking
• Communication Skills
• Curiosity
• Customer Retention
• Digital Marketing
• Email Marketing
• Marketing Collateral
• Marketing Communications
• Marketing Plans
• Mobile Marketing
• Press Releases
• Social Media
• Sop (Standard Operating Procedure)
• Trade Shows