Market Training & Development Senior Executive

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking a Market Training & Development Senior Executive to enhance their market team’s capabilities. The successful candidate will design and implement training programs, support regional execution quality, analyze market performance, and collaborate across functions. Candidates should have a diploma and at least 3 years of relevant experience, with strong skills in training delivery and communication. This role offers an exciting opportunity to impact network operations effectively.

Qualifications

• Minimum 3 years of experience in network management, operations management, or training.
• Ability to translate complex policies and financial concepts into easy-to-understand content.

Responsibilities

• Design and develop structured training frameworks for market-related roles.
• Support regions in standardizing market execution processes.
• Analyze regional market performance data to identify improvement opportunities.
• Work closely with cross-functional teams to align training with business priorities.
• Guide franchise partners in understanding revenue/expense structures.

Skills

Training delivery

Presentation skills

Cross-functional communication

Logical structuring

Education

Diploma or above in relevant fields

Job description

About the role

J&T Express Malaysia is looking for a Market Training & Development Senior Executive to strengthen our market team’s capabilities and execution effectiveness.

Job Descriptions:

1. Market Training & Capability Development

• Design and develop structured training frameworks for market-related roles (e.g. regional market teams, sales support, channel development).
• Develop and deliver training programs (online & offline) covering:
• Channel & customer management
• Continuously refine training content based on market performance and feedback.

2. Market Operations & Performance Support

• Support regions in standardizing market execution processes, guidelines, and best practices.
• Assist regional teams in improving market efficiency, execution quality, and collaboration with operations teams.
• Analyze regional market performance data and identify gaps, risks, and improvement opportunities.
• Provide targeted coaching and follow-up support after training sessions.

3. Data Analysis & Business Insights

• Interpret market, revenue, and operational data to evaluate training effectiveness.
• Support management with reports, insights, and actionable recommendations.
• Build simple and practical performance tracking mechanisms linked to market outcomes.

4. Cross-Functional Collaboration

• Work closely with Market, Operations, Finance, and HQ teams to align training with business priorities.
• Support change management initiatives related to market strategy, cost optimization, and execution improvement.

5. Revenue, Expense & Business Analysis Support

• Guide franchise partners in understanding the relationship between revenue/expense structures and operating results.
• Support regions in root-cause analysis of network operational and business issues.
• Develop reusable business analysis materials and training content.

Job Requirements:

• Diploma or above; preferred background in management, finance, logistics, or business-related fields.
• Minimum 3 years of experience in network management, operations management, training, or related roles.
• Strong training delivery, presentation, and logical structuring skills.
• Ability to translate complex policies, systems, and financial concepts into easy-to-understand content.
• Practical understanding of network operations, cost management, and performance management.
• Strong cross-functional communication and coordination skills.

If you're excited to be part of a dynamic team and contribute to the success of our network operations, we encourage you to APPLY NOW.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Training Specialist?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Office products are you experienced with?
• Are you willing to travel for this role when required?

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