Manufacturing Quality Support

Samtech; Johor Bahru; On-site; MYR 118,000 - 178,000; Full time

Job summary

A manufacturing company in Johor Bahru is looking for a Manufacturing Quality Support to assist in quality management during the night shift. This role involves ensuring quality metrics, conducting audits, and collaborating with various production teams. Candidates should have strong data analysis skills, effective communication abilities, and a high school diploma or equivalent. Preferred qualifications include experience in quality assurance and familiarity with inspection tools. This role offers opportunities for skills development and cross-functional collaboration.

Qualifications

• Strong data analysis skills and data-driven decision-making.
• Effective written and verbal communication skills.
• Collaborative team player able to work with cross-functional teams.

Responsibilities

• Ensure quality metrics are met within the assigned production area.
• Collaborate with production teams to drive quality improvement.
• Conduct internal audits and inspections to verify product specifications.

Skills

Data analysis

Problem-solving

Attention to detail

Communication skills

Team collaboration

Education

High school diploma or equivalent

College-level education in engineering

Tools

Microsoft Office

Dimensional inspection tools

Job description

Job Title

MANUFACTURING QUALITY SUPPORT (MQS) Nigh Shift

Summary/Objective

The Manufacturing Quality Support role requires a self-motivated, organized, and adaptable individual with strong multitasking abilities. This person will collaborate with the relevant production areas (e.g., Stamping, Molding, Plating, HDR, Optics, Automation, Traffic, and Inventory) to prevent quality issues and improve overall quality performance. Additionally, this role will be responsible for monitoring and improving process performance through internal auditing.

Essential Functions/Responsibilities

• Quality Ownership – Take shared responsibility for quality metrics within the assigned production area.
• Cross-Functional Collaboration – Work closely with production supervisors, product, tooling, process, and maintenance techs, as well as Customer Quality Engineers (CQEs) to drive quality prevention and improvement initiatives.
• Data Analysis & Improvement Planning – Track and monitor quality metrics, analyze data trends, and develop action plans for continuous improvement.
• Issue Investigation & Resolution – Collaborate with supervisors, engineers, and CQEs to investigate internal and external defects or reported issues, identify root causes, implement corrective actions, and track progress until resolution.
• Quality Standards Guidance – Provide guidance to operators and supervisors on maintaining quality standards.
• Documentation Updates – Develop, maintain, and/or coordinate the creation of or updates to applicable documentation.
• In-Process Audits (IPA), Inspections, and Floor Walks – Conduct in-process audits per standards and requirements. Perform directed in-process inspections on specific orders, part numbers, or processes as determined by the Quality Department. Verify adherence to product specifications, proper procedures, and data collection requirements for new and existing products (e.g., CQA, ASP, and New Products). Also, lead manufacturing floor walks or Gemba walks.
• Quality Reporting & Communication – Prepare the End-of-Month (EOM) Quality Update following the standard template. Update weekly quality metrics and share Quality Performance (QPs) updates on the Production Communication Board.
• Review Board Administration – Serve as the Review Board Administrator, overseeing the review of incoming QPs and ensuring the completion of tasks and effectiveness of implemented actions.
• Material Containment & Issue Management – Identify and implement containment measures for affected materials when necessary.
• Product Transfers & Approvals – Support product transfer inspections, approvals, and tracking.
• Manufacturing Floor Support – Act as a liaison between Manufacturing and other support groups (Tooling, Engineering, Sales, etc.), as well as different manufacturing areas (Plating, Stamping, Molding, Automation, HDR, etc.).
• Training & Corrective Action Monitoring – Assist in training and monitoring production operators on specific quality concerns. Support documentation and verification of corrective actions.
• Skills Development – take up new responsibilities assigned by manager
• Additional Responsibilities – Occasional off shift coverage (if needed).

Required Experience

• Strong data analysis skills; must be data-driven in decision-making and evaluation.
• Solid understanding of process knowledge relevant to the assigned area.
• Excellent problem-solving and investigative skills with a strong attention to detail.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and Access.
• Collaborative team player; able to work effectively with operators, floor managers, engineers, and cross-functional teams.
• Must be able to sit/stand for at least 90 consecutive minutes and not suffer from any sensory deprivation and/or paralysis of the limbs.

Preferred Experience

• Previous experience in quality assurance or related field.
• Familiarity with Samtec quality systems: QP Suite, Checkpoint, Audit Suite, etc.
• Working knowledge of dimensional inspection tools (Micro-Vu, Drop Gage, Calipers, etc.).

Required Education

High school diploma or equivalent

Preferred Education

College-level education in engineering, or completion of some engineering coursework.

Equal Opportunity Employer

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

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