Mandarin Training Specialist — Remote Start

Teleperformance; Malaysia; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a Trainer in Malaysia to support the Customer Service team by sharing expertise and ensuring performance standards. Responsibilities include facilitating new hire training and conducting performance assessments. Ideal candidates should have a Bachelor's degree and proficiency in Mandarin and English, along with 2 years of experience in training within a BPO setting. This role will initially be remote for 6 months before relocation to Johor Bahru.

Qualifications

• Minimum of 2 years training experience in a BPO setting.
• Willingness to work from home for 6 months and relocate to Johor Bahru thereafter.
• Working experience with a premium account (B2C or B2B) is preferred.

Responsibilities

• Facilitate a new hire class during pre-process and process training.
• Conduct mock scenarios on all channels available.
• Assist in creating and developing training materials.

Skills

Proficiency in Mandarin and English

Training experience in a BPO setting

Instructional design knowledge

MS Office proficiency

Typing speed of 30 WPM

Education

Bachelor's Degree or equivalent experience

Tools

MS Office

Job description

A leading customer service provider is seeking a Trainer in Malaysia to support the Customer Service team by sharing expertise and ensuring performance standards. Responsibilities include facilitating new hire training and conducting performance assessments. Ideal candidates should have a Bachelor's degree and proficiency in Mandarin and English, along with 2 years of experience in training within a BPO setting. This role will initially be remote for 6 months before relocation to Johor Bahru.