Mandarin Tech Support Specialist — Growth & Training

Arvion Services; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic service company in Petaling Jaya seeks a Technical Support Executive who is fluent in Mandarin. The role involves assisting clients via calls and emails, solving issues, and achieving performance targets. Ideal candidates are self-motivated with strong communication skills. Comprehensive training will be provided, and fresh graduates are encouraged to apply. The company offers various benefits along with opportunities for career advancement.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Convenient office location next to housing area

Quarterly staff recognition

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply.
• Willing to work on rotational shifts and off day.

Responsibilities

• Process client requests and solve issues via inbound phone call and email.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good communication skills in English

Fluent communication skills in Mandarin

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Self-motivated and highly reliable

Education

Cert/Degree/Diploma in IT

Job description

A dynamic service company in Petaling Jaya seeks a Technical Support Executive who is fluent in Mandarin. The role involves assisting clients via calls and emails, solving issues, and achieving performance targets. Ideal candidates are self-motivated with strong communication skills. Comprehensive training will be provided, and fresh graduates are encouraged to apply. The company offers various benefits along with opportunities for career advancement.