Mandarin-Speaking Technical Support Exec (Onboarding)

Arvion Services; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service company in Malaysia is seeking a Technical Support Executive who is a Mandarin speaker. In this role, you'll support clients via calls, chats, and emails, with extensive training provided. Ideal for candidates with good communication skills in English and a desire to grow in a fast-paced environment. Working on rotational shifts is required. This position offers opportunities for internal transfers after one year.

Benefits

Additional Allowance of RM600 for night shifts

EPF & SOCSO

Sick leave

Annual leave

Convenient location next to LRT station

Qualifications

• Minimum 1 year experience in the service industry is an advantage.
• Willing to work on rotational shifts.
• Fresh Graduates encouraged to apply.

Responsibilities

• Process client requests and solve issues through calls and emails.
• Escalate issues to specialists as needed.
• Update clients on their request status.
• Achieve quarterly KPI targets.
• Perform ad hoc tasks assigned by the manager.

Skills

Good communication skills in English

Chinese language skills

Troubleshooting skills

Multitasking skills

Client-facing skills

Self-motivated

Education

Cert/Degree/Diploma in IT

Job description

A leading service company in Malaysia is seeking a Technical Support Executive who is a Mandarin speaker. In this role, you'll support clients via calls, chats, and emails, with extensive training provided. Ideal for candidates with good communication skills in English and a desire to grow in a fast-paced environment. Working on rotational shifts is required. This position offers opportunities for internal transfers after one year.