Mandarin-Speaking Tech Support Exec – Growth Path

Arvion Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support provider in Kuala Lumpur seeks a Technical Support Executive who is a Mandarin speaker. You will handle first-level support through various channels and provide excellent customer service. Ideal candidates have customer service experience or an IT qualification, combined with strong communication and multitasking skills. The role offers growth opportunities within the company along with competitive benefits.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Convenient location next to Ara Damansara LRT

Qualifications

• 1-2 years of customer service experience, preferably in a call center or tech support.
• Excellent verbal and written communication skills.
• Customer-centric with a positive, solution-oriented mindset.

Responsibilities

• Manage incoming and outgoing customer interactions through various channels.
• Deliver technical assistance for product-related concerns.
• Perform troubleshooting and determine next steps for technical queries.

Skills

Customer service experience

Communication skills

Multitasking

CRM systems proficiency

Troubleshooting knowledge

Education

IT qualification

Tools

Microsoft Office

Job description

A leading customer support provider in Kuala Lumpur seeks a Technical Support Executive who is a Mandarin speaker. You will handle first-level support through various channels and provide excellent customer service. Ideal candidates have customer service experience or an IT qualification, combined with strong communication and multitasking skills. The role offers growth opportunities within the company along with competitive benefits.