Mandarin-Speaking Finance Support Specialist

Emerald Zebra; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A prominent financial services firm in Kuala Lumpur is seeking a Full-time Customer Support Specialist who is fluent in Mandarin. The role involves assisting clients via email and live chat, educating them about the trading platforms, and providing support related to company products and services. The ideal candidate will have excellent communication skills and a strong understanding of financial markets. This position offers competitive remuneration and various employee benefits.

Benefits

Comprehensive medical and insurance coverage

Competitive remuneration and performance-based incentives

Access to sports and wellness facilities

Birthday gift and day off

24/5 mental health support

Qualifications

• Fluency in English and Mandarin is essential for supporting the China region.
• Excellent working knowledge of Microsoft Office applications required.
• Experience in FX and financial markets is preferred.

Responsibilities

• Provide answers to customers via email and live chat by identifying problems.
• Educate clients on the company's website and trading platforms.
• Communicate with clients regarding the company's products and services.
• Assist other departments as needed.

Skills

Fluency in English

Fluency in Mandarin

Excellent communication skills

Computer literacy

Knowledge of FX and financial markets

Job description

A prominent financial services firm in Kuala Lumpur is seeking a Full-time Customer Support Specialist who is fluent in Mandarin. The role involves assisting clients via email and live chat, educating them about the trading platforms, and providing support related to company products and services. The ideal candidate will have excellent communication skills and a strong understanding of financial markets. This position offers competitive remuneration and various employee benefits.